Returns & Refund Policy

For reasons of safety, hygiene and regulatory compliance, all sales are final. We do not accept returns, exchanges or refunds for change of mind, incorrect ordering, or no-longer-needed items — this applies to all products, including medicines, supplements, personal-care items, mother & baby products, beauty products and healthcare devices. Once a product has left our pharmacy, it cannot be returned to saleable stock.

We stand fully behind the condition of what we send you. Please contact us within 3 days of delivery if your order arrives:

• Damaged in transit;
• Defective or not working as intended;
• Incorrect (you received a different item from what you ordered); or
• Expired or short-dated on arrival.

To report an issue, contact us within the 3-day window with your order number and clear photographs of the product, its packaging and (where relevant) the batch/expiry details. Reports made after 3 days, or without supporting photos, cannot be accepted.

Once we verify the issue, we will, at our discretion and subject to stock availability, either replace the item or issue a refund.

Where a refund is approved:

• Refunds are made by bank transfer to an account you provide.
• Refunds are processed within 7–14 working days of approval. The time for funds to appear in your account depends on your bank or payment provider.
• Refunds may be subject to deduction of any bank commissions, transaction charges or surcharges incurred.
• Unless the issue was caused by an error on our part, refunds exclude the original delivery fee.

You may cancel an order for a full refund only up until the moment it is dispatched. Once an order has been dispatched it can no longer be cancelled and is subject to the terms above. Cancellation refunds may be subject to deduction of any bank commissions or surcharges incurred. If we cancel your order — for example, where an item turns out to be unavailable, or where our pharmacist is unable to approve it — you receive a full refund, including any delivery fee paid.

Unpaid orders are cancelled automatically. If you chose bank transfer and we have not received your payment, we send you a reminder and then a final notice by email. If payment has still not reached us 7 days after we requested it, we cancel the order and email you to confirm. Nothing has been charged at that point, so there is nothing to refund — and you are welcome to place the order again whenever you're ready.

Where a return is required, return courier/postage costs are borne by the customer, unless we specify otherwise (for example, where the return is due to a proven error on our part).

Prescription medicines are not sold through our online store. They are ordered through our Order Online service, where every order is subject to verification of a valid prescription by our pharmacist and may be declined. No payment is taken until our pharmacist has reviewed your order and you have accepted the quote we send you. If an order is declined, no charge applies.

Once a medicine has left our pharmacy it cannot be returned to saleable stock, so the change-of-mind rule above applies to prescription orders in full. The damaged, defective, incorrect and expired protections above apply exactly as they do to any other order.

For any return, refund or cancellation request:

• Lanka Chemist, No. 34, Galle Road, Dehiwala
• Phone / WhatsApp: 0772045534
• Email: lankachemist@outlook.com
• Written privacy and legal requests are answered Monday–Friday, 10:00 AM – 5:00 PM. The pharmacy counter itself keeps longer hours — see Contact us.