Privacy Policy

• Account & contact details you provide — name, email address, telephone number and delivery address.
• Order information — the products you buy, order history, delivery and pickup details, and communications with us.
• Prescription and health-related information — where you upload a prescription, the prescription image and related details you provide so our pharmacist can review your order. This is sensitive information and is handled with additional care (see "Prescriptions & Health Data" below).
• Payment information — for bank-transfer orders, we receive the payment slip you upload. We do not collect or store card details on our systems.
• Technical and usage information — collected automatically using cookies and similar technologies, such as your IP address, browser and device type, and how you interact with our website.

• To process, verify, fulfil and deliver your orders, and to confirm availability before dispatch;
• To contact you about your order by phone, WhatsApp, email or notification;
• To have our pharmacist review prescription orders;
• To send you service reminders about an order you have already placed — most often an unpaid bank transfer — and, if you asked for it, a reminder when a repeat supply is due (see "Marketing & Reminders");
• To provide customer support and respond to your enquiries;
• To operate, secure and improve our website and services;
• To detect and prevent fraud and misuse;
• To send you marketing communications only where you have opted in (see "Marketing"); and
• To meet our legal, tax, accounting and regulatory obligations.

Prescription images and related health information are treated as sensitive personal data. They are stored in secure, private storage, are accessible only to authorised pharmacy staff through time-limited secure links, and are never made publicly accessible. We retain prescription records for the period required by applicable pharmacy and regulatory guidelines, and securely delete images that are no longer required.

We do not sell or rent your personal information. We share it only as needed to run our business and serve your order:

• Trusted service providers who help us operate — including website hosting, database, secure storage, authentication and email-delivery providers, website analytics providers, and our delivery/courier partners (to whom we provide the name, address and phone number needed to deliver your order). These providers are permitted to use your information only to provide their service to us.
• Sign-in providers — if you choose to sign in using a third-party account (such as Google), we receive basic profile information from that provider.
• Legal and regulatory authorities — where we are required to disclose information by law, or to protect our rights, safety or property.

We use cookies and similar technologies to keep your cart and session working, understand website traffic, and measure the performance of our advertising. You can disable cookies in your browser settings, but some features of the website may not work properly as a result.

We keep your personal information only for as long as necessary. Order records are retained for as long as your account is active and as required to meet our tax, accounting and legal obligations (generally up to 6 years). Prescription records are retained for the longer period required by applicable pharmacy guidelines. You may ask us to delete your account information at any time, subject to records we are legally required to keep.

We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request to access, correct or delete your personal information, object to or restrict certain processing, and withdraw consent (including opting out of marketing) at any time. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Our website and products are intended for customers aged 18 and over. We do not knowingly collect personal information from children.

We will send promotional emails only if you have opted in.

If you have placed an order and not yet paid for it, we will follow it up: a reminder, then a single last reminder, and — if we still have not heard from you after seven days — a short note telling you we have closed the order. You will never receive more than two reminders about the same order, and none at all once it is paid, completed or cancelled. These are service messages about your own order, so they are not something you can opt out of; the way to stop them is to pay, or to tell us to cancel.

Separately, if you asked us to, we will remind you when a repeat supply is about to run out. That is the one reminder you can switch off, and every one of those emails carries an unsubscribe link where a single click is enough — we do not ask you to sign in or confirm anything.

Unsubscribing stops promotional and refill emails but does not stop essential service messages about your orders (confirmations, quotes, payment follow-ups, dispatch notices and receipts), which we must send you to fulfil your order.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date. Please review it periodically.

For any privacy question or data request:

• Lanka Chemist, No. 34, Galle Road, Dehiwala
• Phone / WhatsApp: 0772045534
• Email: lankachemist@outlook.com
• Written privacy and legal requests are answered Monday–Friday, 10:00 AM – 5:00 PM. The pharmacy counter itself keeps longer hours — see Contact us.